Refund Policy

At Victoria Studio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our refund policy below:

Eligibility for Refunds

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order with a photo of the damage or defect. We will provide a full refund or a replacement, at your preference.

  • Incorrect Items: If you receive the wrong item, please notify us within 7 days of delivery. We will arrange for the return of the incorrect item and send you the correct one at no extra cost.

  • Change of Mind: Due to the nature of our products (art supplies, canvases, custom artwork, etc.), we do not offer refunds for items returned because of a change of mind. Please double-check your order before completing your purchase.

  • Custom Orders: For custom artwork or made-to-order items, refunds are only issued if the item is damaged, defective, or incorrect. Please carefully review any details and proofs before finalizing custom orders.

Return Process

  • To initiate a return or refund, please contact our customer service team at info@victoriastudio.com within 7 days of receiving your order. Include your order number and a detailed description of the issue.

  • Returns must be sent back within 14 days of receiving the item. The item must be unused, in its original condition, and in the original packaging.

  • The customer is responsible for the return shipping costs, unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.

  • Please note: shipping costs are non-refundable, except in cases of damaged or incorrect items.

Exclusions

  • Items purchased on sale, with discounts, or through special promotions are not eligible for refunds, except in cases of defects or errors.

  • Digital products, including downloadable artwork or digital prints, are non-refundable once downloaded.

Questions?

If you have any questions about our refund policy, please reach out to us at info@victoriastudio.com or visit our FAQ section on the website.

Thank you for shopping with Victoria Studio! We appreciate your support and are committed to providing the best products and service to enhance your creative journey.